The benefits of allowing employees monitored Internet access, instead of extensive blocking and filtering, have been explored in previous blogs. In essence, an effective monitoring solution will assist in maximizing employee productivity, identifying download issues, improving network management and minimizing litigation risks.
Something of great importance is taking the users of the network you intend to monitor into consideration. Overly intrusive practices can easily create the negative perception that Big Brother is watching and make employees feel frustrated and uncomfortable. Effective Internet monitoring requires a two-pronged approach; intuitive monitoring software AND workforce education / consideration.
This time around I would like to expand on the best ways of monitoring your organizational Internet usage whilst maintaining a harmonious working environment between employers and employees.